Store Policies Provides information on store policies.

Store Policies

Customer Service

Our customer service department is open Monday through Thursday 9 a.m.5 p.m. (PST).

Contact Our Online Customer Service:

Phone: 510-642-1016
Fax: 510-642-4300

Address: Discovery Store

Lawrence Hall of Science
1 Centennial Dr.
University of California #5200
Berkeley, CA 94720-5200

Order Processing

Your credit card statement will show a charge from the 'UCB Lawrence Hall Sci'.

Please allow 3 business days for your order to be processed and shipped.

You will receive an email when your order is shipped with a tracking number.

You will be contacted by phone and/or email if there are any adjustments that need to be made to your order.

Shipping Carrier and Origin

All orders will be shipped via UPS from Berkeley, CA.

Additional Information

Lawrence Hall of Science Members receive a 10% discount on all purchases.

Your purchases help to support the educational mission of the Lawrence Hall of Science. Thank you.

International Shipping: About Customs, Duties, & Taxes

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; The Lawrence Hall of Science has no control over these charges, nor can The Lawrence Hall of Science predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Return Policy

LHS Publications (GEMS, EQUALS, MARE, GSS, PASS): The Lawrence Hall of Science can only accept returns of LHS Publications in cases of damage or an error on our part. To return items, please call to obtain a return authorization.

All Other Merchandise: Items may be returned with a return authorization within 30 days of purchase. A 15% restocking fee will be assessed. Please call to obtain a return authorization.

Digital Purchases: All digital purchases are final and cannot be refunded. This includes purchases of electronic files and tickets for special events.

Credit Cards Accepted: Discover Card, MasterCard, Visa, American Express.

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